Ancol Knot Buster

Product description

• Perfect for removing knots from long, silky, and curly coats
• With blade to cut through mats
• With rounded edge to be gentle on the dog's skin

To use the Knot Buster, identify a knot or mat. The Knot Buster should be pulled slowly upwards through the coat and moved back and forth to gently detangle stubborn knots. The blades will have a cutting action on knotted hair. The Knot Buster is cleverly rounded, ensuring your dog stays comfortable while being groomed. The Ergo Knot Buster is particularly useful on long-haired dogs that are likely to get tangles and matted fur. Ensure the blades do not go near your dog's skin by keeping the rounded side against the dog's body. To ensure your dog has an enjoyable grooming session, start slowly and gently. Pause or end the grooming session if your dog becomes agitated.

Grooming tips: Grooming is a wonderful wo bond with your dog, but dogs that are new to grooming should be introduced to it slowly. Begin grooming sessions when your dog is relaxed, if possible, after they have exercised. Use tools gently and avoid tugging on the skin or on knots or mats. Give your dog plenty of reassurance throughout the grooming session. Pause or end the grooming session if your dog becomes agitated or shows signs of stress. Keep grooming sessions brief to begin with, and increase the length of the sessions as your dog becomes used to grooming.

Delivery & returns

Delivery

To place an order you will be asked to provide a valid email address so that we can send a confirmation email as soon as your order has been dispatched. This helps you to know when your delivery will be made. The cost of delivery starts from £3.49 depending on the size, weight & volume of your order.

Local Delivery Areas
The following postcodes are covered for local delivery.

YO1 0, YO1 1, YO1 2, YO1 3, YO1 4, YO1 5, YO1 6, YO1 7, YO1 8, YO1 9, YO23, YO24, YO26, YO30, YO31, YO32, YO41, YO42, YO60, YO61 1, YO61 3, YO61 4 , YO62 4, LS24 8, LS24 9

Click here to read Sparkle's Delivery Policy

Returns

After Sales

Wherever possible we will ensure that you are completely satisfied with the item purchased and in the case of faulty or unsatisfactory goods, will repair, replace, or offer a refund as quickly and efficiently as possible. Some items will be subject to a manufacturer's warranty and the terms of such warranty will apply to the sale. Please be aware that in some circumstances the manufacturer's warranty will mean that we are required to return the item to the manufacturer for repair.

Returns, Cancellations and Refunds:

(a) Distance Selling Regulations

All sales via our website are subject to the Consumer Protection (Distance Selling) Regulations 2000 ("the Distance Selling Regulations"). In accordance with the Distance Selling Regulations you have a right to cancel your order (subject to the exceptions listed below) at any time up to seven days from the date of delivery to you, and to receive a full refund, including the costs of delivery. Your notice of cancellation must be in writing and sent to returns@barnitts.co.uk

It is your responsibility to ensure that, prior to returning an item to us, you have taken all reasonable care of it, including in transit when returning the item(s).

Where a refund is requested, we will refund in full your payment to us, including delivery costs in the case of faulty goods or items delivered which do not match the item ordered, the refund will include the costs of return relating to the delivery of the item(s) returned. Please note that in the event that more than one item is delivered you will be entitled to a refund of the delivery costs relating to the returned item(s) only.

Any refund, in accordance with the Distance Selling Act, will be made within a maximum of 30 days from receiving your cancellation in writing

(b) Exceptions to your right to cancel

Unfortunately we cannot accept the return of items which are:-

Perishable

Made to your specification or personalised in any way

Audio or visual recordings or computer software if the item has been unsealed.

Our Returns Policy

In addition to the terms set out above you may, by writing to websales@barnitts.co.uk request:-

(a) delivery of a missing item

(b) replacement or repair of a faulty or damaged item

(c) cancellation of an order and refund

You must contact us as soon as possible, and in any event no later than 21 days from the date of our email confirming dispatch of the item. Items returned after seven days from the date of delivery must be unused and in the original packaging.

All items must be returned to us at your own cost. For most items a DPD Shop Return can be arranged for a charge which would be removed from the refund total. In the case of heavy and/or bulky items, or in certain other circumstances, we can, by prior appointment collect the item(s). Please contact us on 01904 629429 or email websales@barnitts.co.uk to arrange collection. A charge will be made for collection. We advise that all items are returned in the original packaging and that you obtain a receipt for postage.

When an item is returned to us we will assess it for damage to the item and/or packaging. If we find that the item is damaged or unsuitable for resale we reserve the right to take steps to recover costs of any damage caused.

Click here to read Sparkle's Returns Policy

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