Sell on Sparkle

Sparkle is a platform for many retailers to sell products through, and for consumers to have the convenience of a single unified shopping basket for multiple stores.  We don’t sell products directly ourselves.  

Sparkle is owned and run by Spark, who are a small business that have been helping retailers sell online for more than 20 years. We’re here to help and support small to medium sized retailers, whilst making a positive environmental contribution.

For retailers signing up now, you only pay when you sell something at a rate of 12% of the value of the sale (including any delivery and tax).  This will be automatically deducted as we make payment to you.

There are no other fees for retailers signing up now.  This is in part because we have secured government funding to help the first retailers get started on Sparkle.  To be clear, if you make a sale via Sparkle for £100 including delivery and VAT (if applicable), we’ll deduct £12 including VAT, and pay the remaining £88 into your bank account.

We’re doing everything we can to ensure listing and keeping your products up to date is as quick and easy as possible.  

Our team are here to support you by telephone and email.  We integrate directly with the most common retailer platforms (including Shopify, WooCommerce, SpringboardOS).  We can also accept product information uploaded by CSV or added manually.  For more advanced users we have an API available too.  Get in touch with our team to discuss what works best for you. For most retailers this process takes less than 10 minutes.

We check every order before it’s sent to you so you can be confident that orders you receive are genuine.  

If however a customer says they haven't received an item, receives the wrong item, or a damaged/broken item, in the first instance we’ll get in touch to mediate a solution - usually we’ll ask them to send back anything they have received and ask you to send a replacement.  We may insist that you cover the cost of the return postage.  We’ll always make reasonable efforts to resolve these sorts of issues to everyone’s satisfaction. In rare cases however, where a solution isn’t forthcoming and we feel that we’re at risk of a chargeback being issued from the customer’s bank, we may choose to refund the customer and take the money back from the you, the retailer.  By listing your products on Sparkle, you agree to be bound by our mediation process here, which may change and develop with time.  If you’d like to discuss this in more detail please do get in touch.