Free Spirit

2 Waterside Business Park
Livingstone Road
Hessle
East Yorkshire
HU13 0EG

Delivery

WHEN WILL MY ORDER SHIP?

All orders placed Monday - Friday will be dispatched within 24 hours. All orders placed after 12pm Friday will be dispatched the following business day. For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

Note: Orders placed during weekends, special promotions and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.

We offer express shipping for UK orders only - however with standard shipping generally they arrive the next day anyway, but purchasing express shipping (before 12pm!) will guarantee this. Please place express orders before 12pm to be dispatched the same day.

Returns

If you are not 100% satisfied with your purchase, you can return any item for a refund or exchange within 14 days of receiving your original order.

PLEASE NOTE:  IF YOU HAVE PURCHASED YOUR ITEM(S) AS PART OF A MULTI PURCHASE PROMOTION OFFER OR IN OUR "LAST CHANCE TO BUY" SECTION WE CAN ONLY OFFER AN EXCHANGE OF THE SAME VALUE AND NOT A REFUND.  THIS DOES NOT INCLUDE OUR 10% OFF NEW SUBSCRIBER/BRAND AMBASSADOR DISCOUNTS ETC, AND DOES NOT AFFECT YOUR STATUTORY RIGHTS.

If you wish to return an item, please kindly inform us via email:  returns@freespirit.co before posting your item in it's original condition to:

UK Returns Address:
Free Spirit Clothing Ltd
74 Spindlewood
Elloughton
Brough
HU15 1LL
 
FAULTY ITEMS

We pride ourselves on our exceptional quality, but if you do find a fault with your item, please inform us asap and return it to us for inspection. If the item is deemed faulty we will offer a replacement or refund and will also refund your return postage costs, on proof of receipt.

ITEMS OUT OF STOCK

If the item is out of stock in the size or colour you have opted for, then an alternative will be offered or a refund issued instead.

EXCHANGES

If you want to exchange your item for a different one, please notify us via email:
returns@freespirit.co

and return the garment in it's original condition to the return address above, with your reason for returning and tell us what you would like to exchange it for. Once received we will post out your new / replacement item.

If you want to exchange for an item sold under a different product code, or the item you want is a different price to the price at which you bought the original product, then you'll need to return the unwanted item for a refund and place a new order.

We regret we cannot refund your postage costs for returned items.

We will refund the price you purchased your item at. This does not include sale items, but you can exchange.  If you'd like a refund for your goods but you can't return them to us for any reason, then a refund for those goods will be at our discretion.

All goods will be inspected on return.

The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!

We are not responsible for any items that are returned to us by mistake.

We try hard to accept all returns and they don’t need to be in the original box or bag, as long as they're securely packed. Where possible, returned items should include tags and any packaging.

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

If you have any further queries on returns and refunds, please contact us at returns@freespirit.co

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