Porello Crackers

Product description

Delivery & returns

Delivery

Collection

When your order is ready, we will contact you, then you can pop into the shop and pick it up in person. No extra charge!

Any questions about collection, opening times and how to find us, can be found on the contact us page.

Local Delivery

If we are delivering to one of the following local postcodes and your order exceeds £50 we will be happy to deliver your order free of charge:

HU17

For local deliveries to the above postcodes where your order is below £50 there will be a charge of £4.99.

If you have any questions about Local Delivery please get in touch via the contact us page.

Postal Delivery

Standard delivery is £9.99 and may take up to 10 working days, although under normal circumstances your order should be delivered within 3-5 working days.

Free delivery on all orders with a value over £200 to a single delivery address for UK mainland destinations.

For delivery to the following areas:

Scottish Highlands and Islands
Isle of Man
Isle of Wight
Isles of Scilly
Northern Ireland
Channel Islands
Eire

Please contact us on 01482 870717 (or email) during normal working hours for a price.

For deliveries to outside the UK, please contact us on 01482 870717 (or email) for a price.

Extended Delivery

For the Highlands and Islands, it costs a little more. Please contact us on 01482 870717 during normal working hours and we'll be happy to give you a price. Alternatively, please send us an email.

Click here to read Sparkle's Delivery Policy

Returns

How long do I have to return an item to you? We will accept returns up to and including 7 days from the day of delivery.

How do I return an item? Simply return the item to the following address within the specified time, using any postal service. Remember to use a service that requires a signature and includes insurance as responsibility remains with you until we have signed for it.

Remember to enclose the printed returns note with your item or it may delay processing.

We try hard to accept all returns but returns must be in original packaging and in original condition. In the unlikely event that an item is returned in an unacceptable condition the item may be returned to you.

Shop address to return your item to:

Roberts & Speight Limited
40 Norwood
Beverley
East Yorkshire
HU17 9EY

I have lost my returns note, what do I do? Contact us and we will send you another by email.

Have you received my returned items? As soon as your item has been received we will email you a confirmation. In the unlikely event that you haven’t received an email within 10 days of returning your item, please contact us.

How do I change my item for a different one? Simply return the item you have and order a new one in the normal way.

Click here to read Sparkle's Returns Policy

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